Return & Refund Policy

GAIA LENS ENTERPRISE (“we” and “us”) is the operator of (https://www.gaialensofficial.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Returns
1.1 Return Due To Change Of Mind
GAIA LENS ENTERPRISE will not accept returns due to change of mind .
 
 

1.2 Kindly ensure you have selected the correct item(s) in the correct colors/power/ shipping information before checking out.

1.3 We will not be held liable in the event of wrong colors/ power that selected, or if duplicate orders are placed.

1.4 ALL items are strictly NOT exchangeable, refund, return after purchase is made.

No refund will be allowed in the event item purchased is available on sale thereafter.

1.5 Return/Exchange of Products or refund can be arranged under the following reasons:
If any Product has been delivered in a damaged or defective condition; or
if the Product is out of date or expired; or
if the wrong Product which is different from the Order is delivered

Customer service
For all customer service enquiries, please email us at [email protected] or WhatsApp:01110843138